Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 786 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) take a vote at once (d) ignore them
3. 3.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
4. 4.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
5. 5.Which of these makes a conflict worse? (a) using a calm voice (b) spreading gossip (c) saying “I feel…” (d) listening without blame
6. 6.🔍 Which is the odd one out? (a) bringing up old fights (b) finding a middle way (c) taking sides at once (d) walking off in anger
7. 7.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 4 (d) step 2
8. 8.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
9. 9.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
10. 10.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
11. 11.Which of these helps solve a conflict? (a) apologising sincerely (b) bringing up old fights (c) name-calling (d) spreading gossip
12. 12.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
13. 13.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) bringing up old fights (d) taking sides at once
15. 15.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) focusing on the problem (d) taking sides at once
17. 17.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to find who to blame (d) to pick a winner
18. 18.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
20. 20.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
21. 21.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
22. 22.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
24. 24.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
25. 25.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) shouting back (d) using a calm voice
26. 26.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
27. 27.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
28. 28.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) finding a middle way (d) focusing on the problem
29. 29.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
30. 30.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) saying “I feel…” (d) shouting back
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
32. 32.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
33. 33.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) finding a middle way (d) bringing up old fights
34. 34.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) spreading gossip (d) saying “I feel…”
35. 35.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
36. 36.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
37. 37.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) saying “I feel…” (d) taking sides at once
38. 38.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
39. 39.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) walking off in anger

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