Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 787 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
2. 2.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) taking sides at once (d) saying “I feel…”
3. 3.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
4. 4.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
5. 5.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) ignore them (d) take a vote at once
7. 7.True or false: “shouting back” helps solve a conflict. (a) False (b) True
8. 8.True or false: “name-calling” helps solve a conflict. (a) True (b) False
9. 9.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
10. 10.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
11. 11.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
12. 12.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
13. 13.Which of these helps solve a conflict? (a) using a calm voice (b) shouting back (c) spreading gossip (d) walking off in anger
14. 14.🔍 Which is the odd one out? (a) using a calm voice (b) spreading gossip (c) walking off in anger (d) taking sides at once
15. 15.Which of these helps solve a conflict? (a) name-calling (b) focusing on the problem (c) bringing up old fights (d) taking sides at once
16. 16.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) shouting back (d) focusing on the problem
17. 17.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
18. 18.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 2 (d) step 3
19. 19.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
20. 20.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
21. 21.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
22. 22.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
23. 23.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
24. 24.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
26. 26.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
27. 27.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 4 (d) step 3
28. 28.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1
29. 29.True or false: “name-calling” makes a conflict worse. (a) True (b) False
30. 30.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
31. 31.Which of these helps solve a conflict? (a) apologising sincerely (b) name-calling (c) shouting back (d) walking off in anger
32. 32.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) walking off in anger (d) saying “I feel…”
33. 33.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
34. 34.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) saying “I feel…” (d) bringing up old fights
35. 35.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
36. 36.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
38. 38.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
40. 40.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) finding a middle way (d) listening without blame

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