Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 788 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) listening without blame (d) walking off in anger
2. 2.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
3. 3.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
4. 4.Which of these helps solve a conflict? (a) apologising sincerely (b) name-calling (c) walking off in anger (d) shouting back
5. 5.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
7. 7.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) saying “I feel…” (d) walking off in anger
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
9. 9.Which of these makes a conflict worse? (a) spreading gossip (b) using a calm voice (c) saying “I feel…” (d) finding a middle way
10. 10.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) bringing up old fights (d) name-calling
11. 11.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
13. 13.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) listening without blame (d) taking sides at once
15. 15.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
16. 16.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
17. 17.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
18. 18.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) shouting back (d) listening without blame
19. 19.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 3 (d) step 2
20. 20.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
21. 21.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
22. 22.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) using a calm voice (d) walking off in anger
23. 23.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
24. 24.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) finding a middle way (d) bringing up old fights
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
26. 26.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) shouting back (d) listening without blame
27. 27.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 1 (d) step 3
28. 28.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
31. 31.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
33. 33.True or false: “name-calling” makes a conflict worse. (a) False (b) True
34. 34.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
35. 35.🔍 Which is the odd one out? (a) bringing up old fights (b) finding a middle way (c) using a calm voice (d) listening without blame
36. 36.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 3 (d) step 1
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
38. 38.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) apologising sincerely (d) saying “I feel…”
39. 39.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
40. 40.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions

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