Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 80 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) saying “I feel…” (d) walking off in anger
2. 2.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
3. 3.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
4. 4.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) walking off in anger (d) shouting back
6. 6.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
7. 7.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “I don’t care.”
8. 8.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
10. 10.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) focusing on the problem (d) finding a middle way
12. 12.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
13. 13.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
14. 14.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
15. 15.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
16. 16.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
17. 17.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
18. 18.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) focusing on the problem (d) spreading gossip
19. 19.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
20. 20.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) taking sides at once (d) spreading gossip
21. 21.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
22. 22.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
23. 23.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
24. 24.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
25. 25.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
26. 26.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
27. 27.Which of these makes a conflict worse? (a) focusing on the problem (b) shouting back (c) saying “I feel…” (d) finding a middle way
28. 28.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) bringing up old fights (d) using a calm voice
29. 29.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) walking off in anger (d) saying “I feel…”
30. 30.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
31. 31.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
32. 32.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) focusing on the problem (d) listening without blame
33. 33.Which of these makes a conflict worse? (a) taking sides at once (b) focusing on the problem (c) using a calm voice (d) listening without blame
34. 34.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
36. 36.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) using a calm voice (d) spreading gossip
37. 37.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
38. 38.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) bringing up old fights (d) taking sides at once
39. 39.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) shouting back (d) apologising sincerely
40. 40.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse

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