Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 790 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
2. 2.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
3. 3.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
4. 4.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 4 (d) step 3
5. 5.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) using a calm voice (d) walking off in anger
6. 6.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
7. 7.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
8. 8.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 4 (d) step 3
9. 9.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
11. 11.Which of these helps solve a conflict? (a) bringing up old fights (b) finding a middle way (c) walking off in anger (d) shouting back
12. 12.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) finding a middle way (d) bringing up old fights
13. 13.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
14. 14.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) name-calling (d) using a calm voice
15. 15.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
16. 16.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
17. 17.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) ignore them (d) help them calm down
19. 19.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) using a calm voice (d) taking sides at once
20. 20.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) bringing up old fights (d) name-calling
21. 21.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 2 (d) step 1
22. 22.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
23. 23.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
24. 24.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
25. 25.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) shouting back (d) using a calm voice
26. 26.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) bringing up old fights (d) focusing on the problem
27. 27.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
28. 28.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
29. 29.True or false: “name-calling” helps solve a conflict. (a) True (b) False
30. 30.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
31. 31.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 3 (d) step 4
32. 32.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
34. 34.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
36. 36.Which of these makes a conflict worse? (a) finding a middle way (b) saying “I feel…” (c) walking off in anger (d) using a calm voice
37. 37.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
38. 38.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) spreading gossip (d) finding a middle way
39. 39.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
40. 40.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) using a calm voice (d) focusing on the problem

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