Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 792 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) apologising sincerely
2. 2.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) walking off in anger (d) bringing up old fights
3. 3.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) focusing on the problem (d) saying “I feel…”
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 3 (d) step 2
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
6. 6.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
7. 7.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
8. 8.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) taking sides at once (d) listening without blame
9. 9.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
10. 10.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
11. 11.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) finding a middle way (d) walking off in anger
12. 12.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
13. 13.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
14. 14.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
15. 15.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
16. 16.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) bringing up old fights (d) finding a middle way
17. 17.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) bringing up old fights (d) focusing on the problem
18. 18.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
19. 19.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
20. 20.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
21. 21.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
22. 22.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) walking off in anger (d) apologising sincerely
23. 23.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) name-calling (d) listening without blame
24. 24.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
25. 25.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) listening without blame (d) shouting back
26. 26.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) apologising sincerely (d) focusing on the problem
27. 27.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
28. 28.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
30. 30.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
32. 32.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
33. 33.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
34. 34.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
35. 35.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
36. 36.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
37. 37.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
38. 38.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 4 (d) step 2
39. 39.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
40. 40.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together

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