Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 793 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
2. 2.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
3. 3.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) listening without blame (d) finding a middle way
4. 4.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
5. 5.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
6. 6.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
7. 7.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) using a calm voice (d) walking off in anger
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
9. 9.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) focusing on the problem (d) bringing up old fights
10. 10.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
11. 11.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
12. 12.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
13. 13.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
14. 14.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
15. 15.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 3 (d) step 1
16. 16.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
17. 17.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) finding a middle way (d) listening without blame
18. 18.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
19. 19.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
20. 20.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
21. 21.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
22. 22.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) spreading gossip (d) saying “I feel…”
23. 23.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) walking off in anger (d) shouting back
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
25. 25.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
26. 26.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
27. 27.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
28. 28.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) using a calm voice (d) bringing up old fights
29. 29.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
30. 30.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) name-calling (d) spreading gossip
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
32. 32.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) walking off in anger (d) listening without blame
33. 33.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
34. 34.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) listening without blame (d) spreading gossip
35. 35.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
36. 36.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
37. 37.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
38. 38.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) finding a middle way (d) focusing on the problem
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
40. 40.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) shouting back (d) apologising sincerely

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