Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 794 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
2. 2.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) name-calling (d) listening without blame
3. 3.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
5. 5.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
6. 6.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) apologising sincerely (d) finding a middle way
7. 7.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) taking sides at once (d) bringing up old fights
8. 8.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
9. 9.True or false: “shouting back” makes a conflict worse. (a) True (b) False
10. 10.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
11. 11.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
12. 12.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
13. 13.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
14. 14.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
15. 15.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
16. 16.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
17. 17.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
18. 18.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 1 (d) step 3
19. 19.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) taking sides at once (d) saying “I feel…”
20. 20.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
21. 21.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
22. 22.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
23. 23.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) walking off in anger (d) finding a middle way
24. 24.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) focusing on the problem (d) saying “I feel…”
25. 25.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) bringing up old fights (d) apologising sincerely
26. 26.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 1 (d) step 4
27. 27.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
28. 28.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
29. 29.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
30. 30.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
31. 31.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
32. 32.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
33. 33.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
35. 35.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) shouting back (d) using a calm voice
36. 36.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
38. 38.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
39. 39.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) using a calm voice (d) name-calling
40. 40.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts

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