Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 795 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
2. 2.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
3. 3.Which of these helps solve a conflict? (a) saying “I feel…” (b) spreading gossip (c) shouting back (d) name-calling
4. 4.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) listening without blame (d) apologising sincerely
6. 6.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) focusing on the problem (d) listening without blame
7. 7.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
8. 8.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
9. 9.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
11. 11.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
12. 12.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
13. 13.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
14. 14.Which of these makes a conflict worse? (a) walking off in anger (b) finding a middle way (c) using a calm voice (d) focusing on the problem
15. 15.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
16. 16.Which of these makes a conflict worse? (a) taking sides at once (b) listening without blame (c) saying “I feel…” (d) using a calm voice
17. 17.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
18. 18.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
19. 19.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
20. 20.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) apologising sincerely (d) using a calm voice
21. 21.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
22. 22.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) apologising sincerely (d) name-calling
23. 23.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) listening without blame (d) spreading gossip
24. 24.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
25. 25.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
26. 26.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) bringing up old fights (d) walking off in anger
27. 27.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) name-calling (d) apologising sincerely
28. 28.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
29. 29.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) using a calm voice (d) spreading gossip
30. 30.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) walking off in anger (d) using a calm voice
31. 31.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
33. 33.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
36. 36.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
37. 37.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
38. 38.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
39. 39.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
40. 40.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 1 (d) step 2

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