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Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 796 · 40 questions
TalentJR

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

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  1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
  2. 2.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
  3. 3.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
  4. 4.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) walking off in anger (d) listening without blame
  5. 5.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) walking off in anger (d) using a calm voice
  6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
  7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
  8. 8.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) finding a middle way (d) bringing up old fights
  9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
  10. 10.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) using a calm voice (d) taking sides at once
  11. 11.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
  12. 12.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) listening without blame (d) shouting back
  13. 13.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
  14. 14.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
  15. 15.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
  16. 16.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) name-calling (d) finding a middle way
  17. 17.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) saying “I feel…” (d) listening without blame
  18. 18.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 3 (d) step 4
  19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
  20. 20.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) apologising sincerely (d) walking off in anger
  21. 21.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
  22. 22.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
  23. 23.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
  24. 24.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
  25. 25.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) listening without blame (d) taking sides at once
  26. 26.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
  27. 27.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
  28. 28.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) name-calling (d) apologising sincerely
  29. 29.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) using a calm voice (d) taking sides at once
  30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
  31. 31.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 2 (d) step 3
  32. 32.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
  33. 33.Which of these helps solve a conflict? (a) name-calling (b) apologising sincerely (c) spreading gossip (d) shouting back
  34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
  35. 35.Which of these makes a conflict worse? (a) spreading gossip (b) apologising sincerely (c) using a calm voice (d) finding a middle way
  36. 36.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
  37. 37.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
  38. 38.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) spreading gossip (d) bringing up old fights
  39. 39.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
  40. 40.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time

Answer key

  1. step 1
  2. take a deep breath
  3. helps solve it
  4. listening without blame
  5. walking off in anger
  6. brainstorm solutions
  7. combine the best parts
  8. bringing up old fights
  9. cool off for a minute
  10. taking sides at once
  11. makes it worse
  12. shouting back
  13. step 1
  14. helps solve it
  15. take a deep breath
  16. finding a middle way
  17. shouting back
  18. step 1
  19. help them calm down
  20. walking off in anger
  21. True
  22. helps solve it
  23. makes it worse
  24. makes it worse
  25. listening without blame
  26. makes it worse
  27. with an agreed plan
  28. name-calling
  29. using a calm voice
  30. calm down
  31. step 3
  32. calm down
  33. apologising sincerely
  34. listen to both sides
  35. spreading gossip
  36. step 4
  37. cool off for a minute
  38. apologising sincerely
  39. “Let’s hear both sides.”
  40. to understand fully

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