Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 797 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
2. 2.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
3. 3.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) taking sides at once (d) using a calm voice
4. 4.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
5. 5.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
6. 6.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
7. 7.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) finding a middle way (d) shouting back
8. 8.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
9. 9.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
10. 10.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
11. 11.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) name-calling (d) finding a middle way
12. 12.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) shouting back (d) apologising sincerely
13. 13.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
14. 14.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) apologising sincerely (d) bringing up old fights
15. 15.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) focusing on the problem (d) spreading gossip
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
17. 17.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
18. 18.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) spreading gossip (d) saying “I feel…”
19. 19.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
20. 20.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
21. 21.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 2 (d) step 4
22. 22.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
23. 23.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) saying “I feel…” (d) taking sides at once
24. 24.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) focusing on the problem (d) taking sides at once
25. 25.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) saying “I feel…” (d) bringing up old fights
26. 26.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
27. 27.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
28. 28.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
29. 29.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) saying “I feel…” (d) name-calling
30. 30.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
31. 31.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
32. 32.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
33. 33.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
34. 34.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
35. 35.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
36. 36.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
39. 39.Which of these helps solve a conflict? (a) using a calm voice (b) name-calling (c) walking off in anger (d) spreading gossip
40. 40.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False

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