Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 798 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) walking off in anger (d) using a calm voice
2. 2.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
3. 3.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
4. 4.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
5. 5.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
6. 6.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
7. 7.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
8. 8.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
10. 10.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) walking off in anger (d) using a calm voice
11. 11.Which of these makes a conflict worse? (a) apologising sincerely (b) bringing up old fights (c) listening without blame (d) finding a middle way
12. 12.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
13. 13.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
14. 14.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
15. 15.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
16. 16.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
17. 17.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) listening without blame (d) apologising sincerely
18. 18.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
19. 19.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
20. 20.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) saying “I feel…” (d) name-calling
21. 21.Which of these helps solve a conflict? (a) bringing up old fights (b) apologising sincerely (c) taking sides at once (d) shouting back
22. 22.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
23. 23.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
24. 24.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
25. 25.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
26. 26.Which of these helps solve a conflict? (a) saying “I feel…” (b) bringing up old fights (c) name-calling (d) spreading gossip
27. 27.True or false: “name-calling” makes a conflict worse. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) listening without blame (d) name-calling
29. 29.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
30. 30.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
32. 32.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
34. 34.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
35. 35.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
36. 36.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
37. 37.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
38. 38.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) finding a middle way (d) shouting back
39. 39.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
40. 40.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True

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