Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 799 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
2. 2.Which of these makes a conflict worse? (a) apologising sincerely (b) taking sides at once (c) focusing on the problem (d) finding a middle way
3. 3.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) shouting back (d) bringing up old fights
4. 4.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) saying “I feel…” (d) spreading gossip
5. 5.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
6. 6.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
7. 7.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
8. 8.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) apologising sincerely (d) taking sides at once
9. 9.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 3 (d) step 2
10. 10.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
11. 11.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
12. 12.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
13. 13.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) spreading gossip (d) shouting back
14. 14.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) apologising sincerely (d) taking sides at once
15. 15.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
16. 16.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
17. 17.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
18. 18.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
19. 19.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
20. 20.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
21. 21.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) focusing on the problem (d) name-calling
22. 22.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2
23. 23.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
25. 25.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) focusing on the problem (d) finding a middle way
26. 26.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
27. 27.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
28. 28.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) bringing up old fights (d) taking sides at once
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
31. 31.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
32. 32.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
33. 33.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
35. 35.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
38. 38.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
39. 39.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute

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