Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 9 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
2. 2.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
3. 3.Which of these helps solve a conflict? (a) focusing on the problem (b) taking sides at once (c) spreading gossip (d) bringing up old fights
4. 4.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
5. 5.True or false: “name-calling” makes a conflict worse. (a) True (b) False
6. 6.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
7. 7.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) listening without blame (d) bringing up old fights
8. 8.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
9. 9.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
10. 10.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
11. 11.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 4 (d) step 2
12. 12.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
13. 13.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
14. 14.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
15. 15.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
16. 16.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 1 (d) step 2
17. 17.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
18. 18.True or false: “name-calling” helps solve a conflict. (a) False (b) True
19. 19.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 1 (d) step 4
20. 20.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
21. 21.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to pick a winner (d) to find who to blame
22. 22.Which of these helps solve a conflict? (a) listening without blame (b) walking off in anger (c) name-calling (d) taking sides at once
23. 23.Which of these makes a conflict worse? (a) saying “I feel…” (b) spreading gossip (c) apologising sincerely (d) listening without blame
24. 24.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
25. 25.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) taking sides at once (d) apologising sincerely
26. 26.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 2 (d) step 1
27. 27.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) using a calm voice (d) shouting back
29. 29.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
30. 30.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
31. 31.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
32. 32.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) apologising sincerely (d) shouting back
34. 34.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
35. 35.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
38. 38.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) taking sides at once (d) saying “I feel…”
39. 39.True or false: “shouting back” helps solve a conflict. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) saying “I feel…” (d) name-calling

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