Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 81 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
2. 2.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
3. 3.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) using a calm voice (d) saying “I feel…”
4. 4.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
5. 5.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
6. 6.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) finding a middle way (d) listening without blame
7. 7.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
8. 8.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
9. 9.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
10. 10.True or false: “shouting back” helps solve a conflict. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) saying “I feel…” (d) bringing up old fights
12. 12.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) focusing on the problem (d) taking sides at once
13. 13.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
14. 14.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
15. 15.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) focusing on the problem (d) name-calling
16. 16.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) walking off in anger (d) shouting back
17. 17.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4
18. 18.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) focusing on the problem (d) apologising sincerely
19. 19.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) bringing up old fights (d) spreading gossip
21. 21.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
22. 22.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
23. 23.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
25. 25.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
26. 26.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
27. 27.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) name-calling (d) shouting back
28. 28.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
29. 29.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
30. 30.Which of these makes a conflict worse? (a) finding a middle way (b) taking sides at once (c) saying “I feel…” (d) focusing on the problem
31. 31.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 2 (d) step 3
32. 32.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) bringing up old fights (d) shouting back
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
34. 34.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
35. 35.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
36. 36.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
37. 37.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
38. 38.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
39. 39.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
40. 40.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True

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