Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 801 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) using a calm voice (d) taking sides at once
2. 2.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
3. 3.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
4. 4.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
5. 5.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
6. 6.🔍 Which is the odd one out? (a) spreading gossip (b) finding a middle way (c) using a calm voice (d) listening without blame
7. 7.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
8. 8.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
9. 9.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) saying “I feel…” (d) name-calling
10. 10.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
11. 11.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
12. 12.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) walking off in anger (d) finding a middle way
13. 13.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) listening without blame (d) taking sides at once
14. 14.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
15. 15.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
16. 16.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
17. 17.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
18. 18.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
19. 19.True or false: “name-calling” helps solve a conflict. (a) True (b) False
20. 20.Which of these helps solve a conflict? (a) finding a middle way (b) shouting back (c) name-calling (d) bringing up old fights
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
22. 22.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
24. 24.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 2 (c) step 3 (d) step 1
25. 25.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
26. 26.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
27. 27.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
28. 28.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) using a calm voice (d) saying “I feel…”
29. 29.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
30. 30.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) bringing up old fights (d) apologising sincerely
32. 32.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) using a calm voice (d) saying “I feel…”
34. 34.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
35. 35.True or false: “shouting back” helps solve a conflict. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) shouting back (d) finding a middle way
37. 37.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
38. 38.Which of these helps solve a conflict? (a) apologising sincerely (b) walking off in anger (c) shouting back (d) bringing up old fights
39. 39.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 4 (d) step 1
40. 40.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) shouting back (d) spreading gossip

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