Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 803 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) apologising sincerely (d) spreading gossip
2. 2.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
3. 3.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
4. 4.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
5. 5.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
6. 6.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) shouting back
7. 7.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
8. 8.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
9. 9.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
10. 10.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
11. 11.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
12. 12.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
13. 13.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
14. 14.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
15. 15.Which of these helps solve a conflict? (a) apologising sincerely (b) walking off in anger (c) name-calling (d) bringing up old fights
16. 16.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) using a calm voice (d) spreading gossip
17. 17.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
19. 19.Which of these makes a conflict worse? (a) apologising sincerely (b) spreading gossip (c) finding a middle way (d) using a calm voice
20. 20.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
21. 21.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
22. 22.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) focusing on the problem (d) using a calm voice
23. 23.True or false: “name-calling” makes a conflict worse. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) bringing up old fights (d) walking off in anger
25. 25.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) focusing on the problem (d) taking sides at once
26. 26.Which of these helps solve a conflict? (a) saying “I feel…” (b) bringing up old fights (c) name-calling (d) spreading gossip
27. 27.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
28. 28.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) listening without blame (d) bringing up old fights
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
30. 30.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) the leader picks alone (d) scrap the project
31. 31.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
32. 32.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) spreading gossip (d) listening without blame
33. 33.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
34. 34.Which of these makes a conflict worse? (a) bringing up old fights (b) listening without blame (c) saying “I feel…” (d) focusing on the problem
35. 35.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
36. 36.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) finding a middle way (d) taking sides at once
37. 37.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) apologising sincerely (d) saying “I feel…”
38. 38.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
39. 39.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) name-calling (d) shouting back
40. 40.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True

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