Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 805 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
2. 2.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
3. 3.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
5. 5.Which of these helps solve a conflict? (a) taking sides at once (b) listening without blame (c) bringing up old fights (d) spreading gossip
6. 6.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
7. 7.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) saying “I feel…” (d) shouting back
8. 8.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) taking sides at once (d) listening without blame
9. 9.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
11. 11.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 1 (d) step 4
12. 12.True or false: “name-calling” helps solve a conflict. (a) True (b) False
13. 13.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
14. 14.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
15. 15.🔍 Which is the odd one out? (a) name-calling (b) finding a middle way (c) shouting back (d) walking off in anger
16. 16.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
17. 17.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
18. 18.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) focusing on the problem (d) apologising sincerely
20. 20.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
21. 21.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
22. 22.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
23. 23.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 2 (d) step 3
24. 24.True or false: “name-calling” makes a conflict worse. (a) True (b) False
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
26. 26.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) using a calm voice (d) name-calling
27. 27.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) spreading gossip (d) name-calling
28. 28.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
29. 29.Which of these makes a conflict worse? (a) saying “I feel…” (b) spreading gossip (c) focusing on the problem (d) apologising sincerely
30. 30.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 1 (d) step 4
31. 31.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 3 (d) step 1
32. 32.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) bringing up old fights (d) apologising sincerely
33. 33.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) walking off in anger (d) focusing on the problem
34. 34.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
36. 36.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) listening without blame (d) taking sides at once
37. 37.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 3 (d) step 1
38. 38.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) shouting back (d) focusing on the problem
39. 39.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) name-calling (d) saying “I feel…”
40. 40.True or false: “listening without blame” makes a conflict worse. (a) True (b) False

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