Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 806 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) ignore them (d) take a vote at once
3. 3.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) shouting back (d) using a calm voice
4. 4.Which of these makes a conflict worse? (a) focusing on the problem (b) shouting back (c) apologising sincerely (d) saying “I feel…”
5. 5.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 1 (d) step 2
6. 6.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
7. 7.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) walking off in anger (d) using a calm voice
8. 8.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
9. 9.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
10. 10.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
11. 11.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
12. 12.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
13. 13.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
14. 14.Which of these makes a conflict worse? (a) apologising sincerely (b) name-calling (c) finding a middle way (d) using a calm voice
15. 15.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 2 (d) step 3
16. 16.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) shouting back (d) bringing up old fights
17. 17.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) finding a middle way (d) bringing up old fights
18. 18.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
19. 19.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
20. 20.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
21. 21.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 3 (d) step 2
22. 22.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
23. 23.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
24. 24.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) saying “I feel…” (d) name-calling
25. 25.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 2 (d) step 1
26. 26.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
27. 27.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 3 (d) step 4
28. 28.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
29. 29.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
31. 31.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
32. 32.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
34. 34.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
35. 35.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) combine the best parts (d) the leader picks alone
36. 36.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) bringing up old fights (d) spreading gossip
37. 37.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) taking sides at once (d) shouting back
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
39. 39.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan

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