Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 808 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
2. 2.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
3. 3.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) spreading gossip (d) apologising sincerely
4. 4.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
5. 5.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
6. 6.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
7. 7.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 3 (d) step 4
8. 8.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) listening without blame (d) shouting back
9. 9.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
10. 10.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
11. 11.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 2 (d) step 3
12. 12.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) shouting back (d) saying “I feel…”
13. 13.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
14. 14.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
15. 15.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
16. 16.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 4 (d) step 3
17. 17.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
19. 19.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
20. 20.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) spreading gossip (d) focusing on the problem
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
22. 22.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) name-calling (d) walking off in anger
23. 23.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
24. 24.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
27. 27.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
28. 28.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
29. 29.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) finding a middle way (d) bringing up old fights
31. 31.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) taking sides at once (d) using a calm voice
32. 32.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
33. 33.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
36. 36.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
37. 37.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
38. 38.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
39. 39.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
40. 40.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan

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