Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 810 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
2. 2.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
3. 3.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) listening without blame (d) spreading gossip
4. 4.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) shouting back (d) spreading gossip
5. 5.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
6. 6.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 4 (d) step 3
7. 7.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
8. 8.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
9. 9.True or false: “shouting back” helps solve a conflict. (a) False (b) True
10. 10.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
11. 11.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
12. 12.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
13. 13.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) combine the best parts (d) the leader picks alone
15. 15.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
17. 17.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
18. 18.Which of these helps solve a conflict? (a) name-calling (b) apologising sincerely (c) shouting back (d) bringing up old fights
19. 19.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
20. 20.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
21. 21.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
22. 22.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
23. 23.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
24. 24.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) spreading gossip (d) finding a middle way
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
26. 26.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) name-calling (d) using a calm voice
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
28. 28.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
30. 30.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
31. 31.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
32. 32.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) using a calm voice (d) walking off in anger
33. 33.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) taking sides at once (d) focusing on the problem
34. 34.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) finding a middle way (d) shouting back
35. 35.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) bringing up old fights (d) spreading gossip
36. 36.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) using a calm voice (d) name-calling
37. 37.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) walking off in anger (d) name-calling
38. 38.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
40. 40.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse

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