Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 811 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
2. 2.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
3. 3.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
4. 4.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
6. 6.True or false: “shouting back” helps solve a conflict. (a) True (b) False
7. 7.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) bringing up old fights (b) taking sides at once (c) name-calling (d) focusing on the problem
9. 9.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
11. 11.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
13. 13.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) bringing up old fights (d) apologising sincerely
14. 14.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
15. 15.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
16. 16.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 3 (d) step 4
17. 17.Which of these makes a conflict worse? (a) name-calling (b) focusing on the problem (c) finding a middle way (d) saying “I feel…”
18. 18.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) apologising sincerely (d) saying “I feel…”
20. 20.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
22. 22.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
23. 23.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
24. 24.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) bringing up old fights (d) taking sides at once
25. 25.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 4 (d) step 2
26. 26.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
27. 27.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
28. 28.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
29. 29.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) finding a middle way (d) shouting back
31. 31.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
32. 32.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
33. 33.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
35. 35.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
36. 36.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
37. 37.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) scrap the project (d) use the louder one’s
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
39. 39.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
40. 40.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) apologising sincerely (d) name-calling

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