Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 812 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
3. 3.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
4. 4.True or false: “shouting back” helps solve a conflict. (a) False (b) True
5. 5.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
6. 6.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) bringing up old fights (d) name-calling
8. 8.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
9. 9.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
10. 10.🔍 Which is the odd one out? (a) spreading gossip (b) finding a middle way (c) saying “I feel…” (d) apologising sincerely
11. 11.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) using a calm voice (d) taking sides at once
12. 12.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
13. 13.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) bringing up old fights (d) finding a middle way
15. 15.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) apologising sincerely (d) taking sides at once
16. 16.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
17. 17.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
18. 18.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
19. 19.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
20. 20.Which of these makes a conflict worse? (a) spreading gossip (b) using a calm voice (c) apologising sincerely (d) saying “I feel…”
21. 21.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) saying “I feel…”
22. 22.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
23. 23.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
24. 24.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
25. 25.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) name-calling (d) apologising sincerely
26. 26.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) focusing on the problem (d) taking sides at once
27. 27.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
28. 28.🔍 Which is the odd one out? (a) spreading gossip (b) apologising sincerely (c) bringing up old fights (d) walking off in anger
29. 29.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 2 (d) step 4
30. 30.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) walking off in anger (d) bringing up old fights
31. 31.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 4 (d) step 1
32. 32.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
33. 33.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
34. 34.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
35. 35.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) saying “I feel…” (d) spreading gossip
36. 36.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 4 (d) step 1
37. 37.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
38. 38.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
39. 39.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) bringing up old fights (d) saying “I feel…”
40. 40.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False

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