Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 813 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 1 (d) step 2
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1
3. 3.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) bringing up old fights (d) walking off in anger
4. 4.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
5. 5.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) apologising sincerely (d) saying “I feel…”
6. 6.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) using a calm voice
7. 7.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) listening without blame (d) shouting back
8. 8.Which of these helps solve a conflict? (a) apologising sincerely (b) bringing up old fights (c) spreading gossip (d) walking off in anger
9. 9.True or false: “name-calling” makes a conflict worse. (a) False (b) True
10. 10.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) shouting back (d) focusing on the problem
11. 11.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
12. 12.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
13. 13.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
14. 14.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
15. 15.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
16. 16.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
17. 17.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 3 (d) step 2
18. 18.🔍 Which is the odd one out? (a) spreading gossip (b) apologising sincerely (c) saying “I feel…” (d) using a calm voice
19. 19.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
20. 20.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
21. 21.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
22. 22.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1
23. 23.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
24. 24.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
25. 25.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
26. 26.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) apologising sincerely (d) focusing on the problem
27. 27.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
28. 28.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
29. 29.True or false: “shouting back” helps solve a conflict. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
31. 31.🔍 Which is the odd one out? (a) apologising sincerely (b) name-calling (c) taking sides at once (d) spreading gossip
32. 32.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 4 (d) step 3
33. 33.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) bringing up old fights (d) using a calm voice
34. 34.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
35. 35.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
36. 36.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 4 (d) step 3
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
38. 38.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
39. 39.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
40. 40.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) bringing up old fights (d) finding a middle way

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