Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 814 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
2. 2.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) listening without blame (d) spreading gossip
3. 3.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
4. 4.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
5. 5.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
6. 6.True or false: “shouting back” helps solve a conflict. (a) True (b) False
7. 7.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
8. 8.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
9. 9.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
10. 10.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) focusing on the problem (d) shouting back
11. 11.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
12. 12.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
13. 13.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
14. 14.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
15. 15.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) shouting back (d) walking off in anger
16. 16.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
17. 17.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
18. 18.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
19. 19.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 1 (d) step 2
20. 20.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) using a calm voice (d) bringing up old fights
21. 21.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) apologising sincerely (d) spreading gossip
23. 23.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3
24. 24.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
25. 25.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
26. 26.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
27. 27.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
28. 28.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
29. 29.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
30. 30.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
31. 31.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
32. 32.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 4 (d) step 3
33. 33.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
34. 34.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) walking off in anger (d) apologising sincerely
35. 35.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
37. 37.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) spreading gossip (d) using a calm voice
38. 38.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
39. 39.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
40. 40.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse

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