Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 815 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
2. 2.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
4. 4.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
5. 5.🕊️ When solving a conflict, which comes first: take a deep breath or brainstorm solutions? (a) take a deep breath (b) brainstorm solutions
6. 6.Which of these helps solve a conflict? (a) walking off in anger (b) name-calling (c) listening without blame (d) taking sides at once
7. 7.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) apologising sincerely (d) taking sides at once
8. 8.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) scrap the project (d) use the louder one’s
10. 10.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
11. 11.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) using a calm voice (d) bringing up old fights
13. 13.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3
14. 14.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 3 (d) step 2
15. 15.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4
16. 16.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
17. 17.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
18. 18.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
19. 19.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) bringing up old fights (d) finding a middle way
20. 20.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 4 (d) step 1
21. 21.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
23. 23.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
24. 24.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
26. 26.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
27. 27.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) bringing up old fights (d) shouting back
28. 28.Which of these makes a conflict worse? (a) spreading gossip (b) using a calm voice (c) finding a middle way (d) apologising sincerely
29. 29.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) saying “I feel…” (d) shouting back
30. 30.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) apologising sincerely (d) listening without blame
31. 31.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
32. 32.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) walking off in anger (d) saying “I feel…”
33. 33.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
34. 34.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
35. 35.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
36. 36.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
37. 37.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
38. 38.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
39. 39.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
40. 40.True or false: “shouting back” helps solve a conflict. (a) True (b) False

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