Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 816 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 4 (d) step 3
2. 2.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) taking sides at once (d) using a calm voice
3. 3.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
4. 4.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 4 (d) step 3
5. 5.Which of these makes a conflict worse? (a) saying “I feel…” (b) bringing up old fights (c) using a calm voice (d) listening without blame
6. 6.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
7. 7.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 3 (d) step 4
8. 8.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
9. 9.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
10. 10.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
11. 11.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) finding a middle way (d) name-calling
12. 12.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 2 (d) step 4
13. 13.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
14. 14.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) saying “I feel…” (d) name-calling
15. 15.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
16. 16.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
17. 17.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
18. 18.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) taking sides at once (d) apologising sincerely
19. 19.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
20. 20.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
21. 21.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
23. 23.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
24. 24.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
25. 25.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
26. 26.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) taking sides at once (d) apologising sincerely
27. 27.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
28. 28.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) saying “I feel…” (d) spreading gossip
30. 30.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
31. 31.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
32. 32.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
33. 33.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
34. 34.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
35. 35.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
36. 36.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
37. 37.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
38. 38.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
39. 39.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
40. 40.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) focusing on the problem (d) walking off in anger

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