Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 817 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) finding a middle way (d) saying “I feel…”
2. 2.🔍 Which is the odd one out? (a) spreading gossip (b) finding a middle way (c) taking sides at once (d) bringing up old fights
3. 3.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) spreading gossip (d) using a calm voice
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
5. 5.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
6. 6.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) spreading gossip (d) finding a middle way
7. 7.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
8. 8.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
10. 10.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) saying “I feel…” (d) using a calm voice
11. 11.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
12. 12.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
13. 13.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 4 (d) step 3
14. 14.Which of these helps solve a conflict? (a) bringing up old fights (b) walking off in anger (c) listening without blame (d) taking sides at once
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
16. 16.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
17. 17.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 4 (d) step 2
19. 19.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 2 (d) step 1
20. 20.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
21. 21.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
22. 22.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
23. 23.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
24. 24.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
25. 25.True or false: “name-calling” makes a conflict worse. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) walking off in anger (d) using a calm voice
27. 27.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) apologising sincerely (d) listening without blame
28. 28.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) spreading gossip (d) taking sides at once
29. 29.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
30. 30.Which of these helps solve a conflict? (a) focusing on the problem (b) walking off in anger (c) taking sides at once (d) bringing up old fights
31. 31.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 2 (d) step 3
32. 32.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
34. 34.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
35. 35.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
36. 36.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) saying “I feel…” (d) name-calling
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
39. 39.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
40. 40.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan

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