Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 818 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
2. 2.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) finding a middle way (d) using a calm voice
3. 3.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
4. 4.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
5. 5.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
6. 6.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
7. 7.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
8. 8.🕊️ When solving a conflict, which comes first: choose a fix together or cool off for a minute? (a) choose a fix together (b) cool off for a minute
9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
10. 10.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) walking off in anger (d) apologising sincerely
11. 11.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) focusing on the problem (d) walking off in anger
12. 12.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
13. 13.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
14. 14.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
15. 15.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) focusing on the problem (d) bringing up old fights
16. 16.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) walking off in anger (d) saying “I feel…”
17. 17.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
18. 18.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) shouting back (d) using a calm voice
19. 19.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) bringing up old fights (d) taking sides at once
20. 20.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
22. 22.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) using a calm voice (d) shouting back
23. 23.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
24. 24.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 3 (d) step 1
25. 25.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
26. 26.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) finding a middle way (d) saying “I feel…”
27. 27.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
28. 28.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
29. 29.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
30. 30.True or false: “shouting back” makes a conflict worse. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) bringing up old fights (d) taking sides at once
32. 32.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 3 (d) step 4
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) saying “I feel…” (d) bringing up old fights
34. 34.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
35. 35.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
36. 36.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) listening without blame (d) spreading gossip
37. 37.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 4 (d) step 3
38. 38.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
39. 39.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
40. 40.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) using a calm voice (d) saying “I feel…”

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