Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 819 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
2. 2.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
3. 3.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
4. 4.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
5. 5.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
6. 6.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) bringing up old fights (d) walking off in anger
7. 7.True or false: “shouting back” helps solve a conflict. (a) True (b) False
8. 8.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
9. 9.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
10. 10.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
11. 11.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
12. 12.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
13. 13.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
14. 14.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
15. 15.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
16. 16.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
17. 17.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
18. 18.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
19. 19.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
20. 20.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
22. 22.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
23. 23.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
24. 24.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
25. 25.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
26. 26.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) name-calling (d) focusing on the problem
27. 27.Which of these makes a conflict worse? (a) using a calm voice (b) shouting back (c) apologising sincerely (d) listening without blame
28. 28.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
29. 29.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
30. 30.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) spreading gossip (d) focusing on the problem
31. 31.Which of these helps solve a conflict? (a) bringing up old fights (b) apologising sincerely (c) name-calling (d) taking sides at once
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
33. 33.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
34. 34.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
35. 35.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) using a calm voice (d) name-calling
36. 36.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
38. 38.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
39. 39.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) bringing up old fights (d) walking off in anger
40. 40.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) apologising sincerely (d) saying “I feel…”

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