Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 821 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
2. 2.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
3. 3.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) apologising sincerely (d) walking off in anger
4. 4.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
5. 5.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) using a calm voice (d) spreading gossip
6. 6.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
7. 7.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) shouting back (d) focusing on the problem
8. 8.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
9. 9.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) using a calm voice (d) apologising sincerely
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 1 (d) step 3
11. 11.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
12. 12.True or false: “shouting back” makes a conflict worse. (a) True (b) False
13. 13.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) spreading gossip
14. 14.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
15. 15.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
16. 16.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
17. 17.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
18. 18.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
19. 19.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
20. 20.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 4 (d) step 3
21. 21.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
22. 22.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
23. 23.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
24. 24.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
25. 25.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
26. 26.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) apologising sincerely (d) using a calm voice
27. 27.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) finding a middle way (d) saying “I feel…”
28. 28.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) spreading gossip (d) listening without blame
29. 29.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
30. 30.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) apologising sincerely (d) walking off in anger
31. 31.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) bringing up old fights (d) saying “I feel…”
32. 32.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
34. 34.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
35. 35.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
36. 36.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) spreading gossip (d) shouting back
37. 37.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
38. 38.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) taking sides at once (d) walking off in anger
39. 39.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
40. 40.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) walking off in anger (d) saying “I feel…”

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