Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 823 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
2. 2.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) shouting back (d) listening without blame
3. 3.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
4. 4.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
5. 5.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
6. 6.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) name-calling (d) shouting back
7. 7.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) apologising sincerely
8. 8.Which of these helps solve a conflict? (a) using a calm voice (b) taking sides at once (c) name-calling (d) spreading gossip
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 2 (d) step 3
12. 12.True or false: “name-calling” helps solve a conflict. (a) True (b) False
13. 13.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
14. 14.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) saying “I feel…” (d) taking sides at once
15. 15.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) focusing on the problem (d) apologising sincerely
16. 16.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) finding a middle way (d) bringing up old fights
17. 17.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
18. 18.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
19. 19.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
20. 20.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
21. 21.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) name-calling (d) finding a middle way
22. 22.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
23. 23.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) name-calling (d) listening without blame
24. 24.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
25. 25.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
26. 26.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) taking sides at once (d) bringing up old fights
28. 28.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
29. 29.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
30. 30.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 4 (d) step 2
31. 31.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) finding a middle way (d) name-calling
32. 32.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
33. 33.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
34. 34.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
35. 35.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
37. 37.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) bringing up old fights (d) saying “I feel…”
38. 38.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
39. 39.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
40. 40.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it

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