Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 824 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
2. 2.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 1 (c) step 4 (d) step 3
3. 3.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) saying “I feel…” (d) apologising sincerely
4. 4.True or false: “name-calling” helps solve a conflict. (a) True (b) False
5. 5.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 3 (d) step 2
6. 6.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
7. 7.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
8. 8.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
9. 9.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) shouting back (d) spreading gossip
10. 10.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
11. 11.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
12. 12.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) bringing up old fights (d) finding a middle way
13. 13.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
14. 14.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
15. 15.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
16. 16.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
17. 17.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) walking off in anger (d) bringing up old fights
18. 18.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) listening without blame (d) using a calm voice
20. 20.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
21. 21.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) focusing on the problem (d) taking sides at once
22. 22.Which of these helps solve a conflict? (a) finding a middle way (b) spreading gossip (c) taking sides at once (d) walking off in anger
23. 23.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 4 (d) step 3
24. 24.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) listening without blame (d) shouting back
25. 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
26. 26.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
27. 27.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
28. 28.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
29. 29.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
30. 30.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
31. 31.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
32. 32.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 4 (d) step 2
33. 33.Which of these helps solve a conflict? (a) shouting back (b) apologising sincerely (c) walking off in anger (d) taking sides at once
34. 34.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
35. 35.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
37. 37.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
38. 38.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
40. 40.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath

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