Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 825 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
2. 2.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
3. 3.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
4. 4.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) spreading gossip (d) listening without blame
5. 5.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
6. 6.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
7. 7.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
8. 8.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
9. 9.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
10. 10.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
11. 11.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
12. 12.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) spreading gossip (d) apologising sincerely
13. 13.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) using a calm voice (d) shouting back
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
15. 15.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
16. 16.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
17. 17.Which of these helps solve a conflict? (a) finding a middle way (b) taking sides at once (c) spreading gossip (d) name-calling
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
19. 19.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
20. 20.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
21. 21.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) taking sides at once (d) using a calm voice
22. 22.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
24. 24.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) shouting back (d) walking off in anger
25. 25.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
26. 26.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
27. 27.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
28. 28.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
29. 29.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
30. 30.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
31. 31.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 3 (d) step 1
32. 32.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
33. 33.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
34. 34.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
35. 35.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 3 (d) step 1
36. 36.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
37. 37.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
38. 38.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
39. 39.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options

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