Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 826 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
2. 2.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) listening without blame (d) taking sides at once
3. 3.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) focusing on the problem (d) apologising sincerely
4. 4.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
5. 5.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) saying “I feel…” (d) using a calm voice
6. 6.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
8. 8.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 2 (d) step 1
9. 9.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
10. 10.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
11. 11.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
12. 12.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) bringing up old fights (d) name-calling
13. 13.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
14. 14.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) saying “I feel…” (d) focusing on the problem
15. 15.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) taking sides at once (d) listening without blame
16. 16.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
17. 17.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) bringing up old fights (d) shouting back
19. 19.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
20. 20.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
21. 21.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
22. 22.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
23. 23.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
24. 24.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
25. 25.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
26. 26.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) taking sides at once (d) shouting back
27. 27.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) apologising sincerely (d) saying “I feel…”
28. 28.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
29. 29.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) ignore them (d) pick a winner fast
30. 30.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) use the louder one’s (d) the leader picks alone
31. 31.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
32. 32.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
33. 33.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 3 (d) step 2
34. 34.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
35. 35.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
36. 36.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) focusing on the problem (d) shouting back
38. 38.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
39. 39.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) taking sides at once (d) walking off in anger
40. 40.True or false: “listening without blame” makes a conflict worse. (a) False (b) True

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