Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 828 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
3. 3.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
4. 4.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) walking off in anger (b) focusing on the problem (c) shouting back (d) name-calling
6. 6.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
7. 7.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
8. 8.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
9. 9.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
10. 10.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
11. 11.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
12. 12.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
13. 13.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) saying “I feel…” (d) bringing up old fights
14. 14.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
15. 15.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
16. 16.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “I don’t care.”
17. 17.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1
19. 19.Which of these helps solve a conflict? (a) using a calm voice (b) taking sides at once (c) walking off in anger (d) shouting back
20. 20.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) apologising sincerely (d) saying “I feel…”
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
22. 22.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) finding a middle way (d) using a calm voice
23. 23.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
24. 24.Which of these makes a conflict worse? (a) finding a middle way (b) spreading gossip (c) using a calm voice (d) listening without blame
25. 25.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) finding a middle way (d) bringing up old fights
27. 27.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
28. 28.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) listening without blame (d) using a calm voice
29. 29.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
30. 30.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) focusing on the problem (d) walking off in anger
31. 31.True or false: “name-calling” helps solve a conflict. (a) False (b) True
32. 32.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
33. 33.True or false: “shouting back” makes a conflict worse. (a) False (b) True
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
35. 35.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
36. 36.Which of these makes a conflict worse? (a) shouting back (b) finding a middle way (c) focusing on the problem (d) listening without blame
37. 37.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2
38. 38.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
39. 39.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
40. 40.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time

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