Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 829 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
2. 2.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
3. 3.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) using a calm voice (d) name-calling
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
5. 5.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) listening without blame (d) spreading gossip
7. 7.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
8. 8.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
9. 9.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) finding a middle way (d) using a calm voice
10. 10.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
11. 11.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
12. 12.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 3 (d) step 2
13. 13.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
14. 14.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) listening without blame (d) finding a middle way
15. 15.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
16. 16.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) listening without blame (d) bringing up old fights
17. 17.Which of these makes a conflict worse? (a) focusing on the problem (b) finding a middle way (c) listening without blame (d) shouting back
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 2 (d) step 1
19. 19.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
21. 21.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
22. 22.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
23. 23.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
24. 24.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
25. 25.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
26. 26.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
27. 27.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
28. 28.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) name-calling (d) shouting back
29. 29.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
30. 30.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
31. 31.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) taking sides at once (d) using a calm voice
32. 32.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
33. 33.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
34. 34.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to waste time (d) to pick a winner
35. 35.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
36. 36.🔍 Which is the odd one out? (a) spreading gossip (b) using a calm voice (c) listening without blame (d) apologising sincerely
37. 37.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) shouting back (d) saying “I feel…”
38. 38.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
39. 39.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) bringing up old fights (d) apologising sincerely
40. 40.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True

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