Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 83 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
2. 2.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
3. 3.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
4. 4.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
5. 5.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) walking off in anger (d) bringing up old fights
6. 6.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) using a calm voice (d) walking off in anger
7. 7.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 3 (d) step 4
8. 8.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
9. 9.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
11. 11.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
12. 12.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
13. 13.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
14. 14.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
15. 15.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
16. 16.True or false: “shouting back” helps solve a conflict. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) spreading gossip (d) walking off in anger
18. 18.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
19. 19.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
20. 20.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
21. 21.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) walking off in anger (d) finding a middle way
22. 22.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2
23. 23.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
24. 24.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 3 (d) step 4
25. 25.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
26. 26.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
27. 27.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
28. 28.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) shouting back (d) using a calm voice
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
30. 30.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
32. 32.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
33. 33.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
34. 34.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
35. 35.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
36. 36.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
37. 37.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) focusing on the problem (d) name-calling
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
40. 40.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False

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