Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 84 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) saying “I feel…”
2. 2.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
3. 3.True or false: “name-calling” helps solve a conflict. (a) True (b) False
4. 4.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
5. 5.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
6. 6.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
7. 7.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) name-calling (d) focusing on the problem
8. 8.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 4 (d) step 3
9. 9.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) shouting back (d) saying “I feel…”
10. 10.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
11. 11.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 1 (d) step 3
12. 12.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) taking sides at once (d) apologising sincerely
13. 13.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 4 (d) step 2
14. 14.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
15. 15.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
16. 16.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
17. 17.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) walking off in anger (d) listening without blame
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
19. 19.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) finding a middle way (d) walking off in anger
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
21. 21.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
22. 22.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
23. 23.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
24. 24.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
25. 25.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) using a calm voice (d) walking off in anger
26. 26.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) taking sides at once (d) bringing up old fights
27. 27.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
28. 28.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
29. 29.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
30. 30.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
31. 31.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
32. 32.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
33. 33.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
34. 34.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) name-calling (d) saying “I feel…”
35. 35.Which of these helps solve a conflict? (a) shouting back (b) saying “I feel…” (c) spreading gossip (d) name-calling
36. 36.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) bringing up old fights (d) focusing on the problem
37. 37.True or false: “shouting back” helps solve a conflict. (a) False (b) True
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
40. 40.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan

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