Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 831 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
2. 2.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) apologising sincerely (d) walking off in anger
3. 3.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
4. 4.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) taking sides at once (d) apologising sincerely
5. 5.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
6. 6.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 1 (d) step 2
7. 7.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
8. 8.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) apologising sincerely (d) bringing up old fights
9. 9.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
10. 10.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
11. 11.True or false: “name-calling” helps solve a conflict. (a) False (b) True
12. 12.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) shouting back (d) using a calm voice
13. 13.Which of these makes a conflict worse? (a) finding a middle way (b) spreading gossip (c) focusing on the problem (d) using a calm voice
14. 14.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 2 (d) step 4
15. 15.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
16. 16.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
17. 17.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
18. 18.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
19. 19.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
20. 20.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
21. 21.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) walking off in anger (d) using a calm voice
22. 22.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
23. 23.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) shouting back (d) focusing on the problem
24. 24.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) spreading gossip (d) shouting back
25. 25.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
26. 26.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
27. 27.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
28. 28.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) name-calling (d) saying “I feel…”
29. 29.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
30. 30.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
32. 32.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
33. 33.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
34. 34.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
35. 35.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
36. 36.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
37. 37.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) listening without blame (d) shouting back
38. 38.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) using a calm voice (d) spreading gossip
39. 39.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
40. 40.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False

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