Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 832 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
2. 2.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
3. 3.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
5. 5.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
6. 6.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 2 (d) step 3
7. 7.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) walking off in anger (d) focusing on the problem
8. 8.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
9. 9.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
10. 10.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “You are always wrong.” (c) “I don’t care.” (d) “Stop being silly!”
11. 11.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
12. 12.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
13. 13.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
14. 14.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2
15. 15.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
16. 16.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) taking sides at once (d) apologising sincerely
17. 17.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
18. 18.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
19. 19.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
20. 20.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
21. 21.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
22. 22.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) name-calling (d) shouting back
23. 23.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 3 (c) step 2 (d) step 4
24. 24.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
25. 25.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
26. 26.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
27. 27.True or false: “shouting back” helps solve a conflict. (a) False (b) True
28. 28.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
29. 29.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) taking sides at once (d) using a calm voice
30. 30.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) saying “I feel…” (d) bringing up old fights
31. 31.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) walking off in anger (d) shouting back
32. 32.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
33. 33.Which of these helps solve a conflict? (a) name-calling (b) finding a middle way (c) taking sides at once (d) bringing up old fights
34. 34.True or false: “shouting back” makes a conflict worse. (a) True (b) False
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
36. 36.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) listening without blame (d) bringing up old fights
37. 37.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
38. 38.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) shouting back (d) saying “I feel…”
39. 39.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) focusing on the problem (d) walking off in anger
40. 40.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 3 (d) step 4

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