Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 833 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
2. 2.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
3. 3.🔍 Which is the odd one out? (a) focusing on the problem (b) spreading gossip (c) name-calling (d) shouting back
4. 4.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) using a calm voice (d) shouting back
5. 5.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
6. 6.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) saying “I feel…” (d) focusing on the problem
7. 7.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
8. 8.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
9. 9.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
10. 10.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
11. 11.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) saying “I feel…” (d) spreading gossip
12. 12.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) listening without blame (d) shouting back
13. 13.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “I don’t care.”
14. 14.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) focusing on the problem (d) apologising sincerely
15. 15.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
17. 17.Which of these helps solve a conflict? (a) apologising sincerely (b) spreading gossip (c) taking sides at once (d) bringing up old fights
18. 18.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
19. 19.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
20. 20.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) using a calm voice (d) apologising sincerely
21. 21.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
23. 23.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
24. 24.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
25. 25.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
27. 27.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) bringing up old fights (d) walking off in anger
29. 29.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
31. 31.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 3 (d) step 4
32. 32.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
33. 33.Which of these helps solve a conflict? (a) spreading gossip (b) focusing on the problem (c) shouting back (d) taking sides at once
34. 34.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: take a deep breath or agree on a plan? (a) take a deep breath (b) agree on a plan
36. 36.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) focusing on the problem (d) saying “I feel…”
37. 37.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 3 (c) step 2 (d) step 1
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
39. 39.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
40. 40.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4

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