Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 834 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
2. 2.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
3. 3.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
4. 4.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
5. 5.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
6. 6.True or false: “shouting back” makes a conflict worse. (a) True (b) False
7. 7.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
8. 8.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
9. 9.Which of these makes a conflict worse? (a) spreading gossip (b) focusing on the problem (c) finding a middle way (d) saying “I feel…”
10. 10.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
11. 11.Which of these helps solve a conflict? (a) finding a middle way (b) name-calling (c) taking sides at once (d) walking off in anger
12. 12.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
13. 13.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
14. 14.Which of these makes a conflict worse? (a) name-calling (b) using a calm voice (c) apologising sincerely (d) finding a middle way
15. 15.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) saying “I feel…” (d) shouting back
16. 16.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) walking off in anger (d) saying “I feel…”
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
18. 18.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
19. 19.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
20. 20.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) focusing on the problem (d) walking off in anger
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) pick a winner fast (d) help them calm down
22. 22.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
23. 23.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
24. 24.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
25. 25.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
26. 26.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) walking off in anger (d) shouting back
28. 28.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
29. 29.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
30. 30.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
31. 31.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
32. 32.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
34. 34.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
35. 35.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
36. 36.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
38. 38.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
39. 39.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
40. 40.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it

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