Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 836 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
2. 2.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) spreading gossip (d) shouting back
3. 3.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
4. 4.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) apologising sincerely (d) name-calling
5. 5.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
7. 7.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
8. 8.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 4 (d) step 3
9. 9.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) walking off in anger (d) using a calm voice
10. 10.Which of these helps solve a conflict? (a) using a calm voice (b) shouting back (c) name-calling (d) walking off in anger
11. 11.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) listening without blame (d) finding a middle way
12. 12.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
13. 13.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
14. 14.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
15. 15.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) walking off in anger (d) taking sides at once
16. 16.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
17. 17.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
18. 18.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) taking sides at once (d) shouting back
19. 19.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
20. 20.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
21. 21.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
22. 22.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
23. 23.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
25. 25.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
26. 26.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
27. 27.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
28. 28.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) walking off in anger (d) finding a middle way
29. 29.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
30. 30.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
31. 31.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
32. 32.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) shouting back (d) listening without blame
34. 34.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
35. 35.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
36. 36.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
37. 37.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
38. 38.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
39. 39.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
40. 40.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4

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