Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 837 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) combine the best parts (d) the leader picks alone
2. 2.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
3. 3.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
4. 4.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 1 (c) step 3 (d) step 4
5. 5.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) taking sides at once (d) walking off in anger
6. 6.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
7. 7.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 3 (d) step 4
8. 8.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
9. 9.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
10. 10.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
11. 11.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
12. 12.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) apologising sincerely (d) bringing up old fights
13. 13.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
14. 14.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
15. 15.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 4 (d) step 1
16. 16.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
17. 17.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
18. 18.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) saying “I feel…” (d) walking off in anger
19. 19.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
20. 20.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) name-calling (d) listening without blame
21. 21.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
22. 22.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) listening without blame (d) bringing up old fights
23. 23.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
24. 24.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
25. 25.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
26. 26.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
27. 27.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
28. 28.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) shouting back (d) listening without blame
29. 29.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
30. 30.True or false: “shouting back” helps solve a conflict. (a) False (b) True
31. 31.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 2 (c) step 3 (d) step 4
32. 32.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) walking off in anger (d) listening without blame
33. 33.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
34. 34.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) finding a middle way (d) name-calling
35. 35.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
36. 36.True or false: “name-calling” helps solve a conflict. (a) True (b) False
37. 37.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
39. 39.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
40. 40.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) focusing on the problem (d) walking off in anger

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