Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 838 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
2. 2.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
3. 3.Which of these makes a conflict worse? (a) taking sides at once (b) finding a middle way (c) using a calm voice (d) saying “I feel…”
4. 4.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) walking off in anger (d) listening without blame
5. 5.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) bringing up old fights (d) spreading gossip
6. 6.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
7. 7.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
8. 8.Which of these helps solve a conflict? (a) spreading gossip (b) listening without blame (c) taking sides at once (d) shouting back
9. 9.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
10. 10.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) focusing on the problem (d) spreading gossip
11. 11.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
13. 13.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
14. 14.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
15. 15.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
16. 16.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
17. 17.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
18. 18.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) walking off in anger (d) saying “I feel…”
19. 19.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
20. 20.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) shouting back (d) taking sides at once
21. 21.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
22. 22.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) walking off in anger (d) saying “I feel…”
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
25. 25.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) using a calm voice (d) shouting back
26. 26.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
27. 27.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
28. 28.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
29. 29.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “You are always wrong.” (d) “Stop being silly!”
30. 30.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 2 (d) step 1
31. 31.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
32. 32.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 1 (d) step 3
33. 33.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) saying “I feel…” (d) taking sides at once
34. 34.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) using a calm voice (d) spreading gossip
35. 35.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
36. 36.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
37. 37.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) listening without blame (d) spreading gossip
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
40. 40.True or false: “listening without blame” makes a conflict worse. (a) True (b) False

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