Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 841 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) spreading gossip (d) finding a middle way
2. 2.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
3. 3.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) saying “I feel…” (d) bringing up old fights
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
5. 5.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
6. 6.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) focusing on the problem (d) name-calling
7. 7.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) using a calm voice (d) saying “I feel…”
8. 8.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
9. 9.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
10. 10.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
11. 11.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
12. 12.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
13. 13.Which of these helps solve a conflict? (a) name-calling (b) bringing up old fights (c) walking off in anger (d) using a calm voice
14. 14.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
15. 15.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) listening without blame (d) bringing up old fights
16. 16.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) taking sides at once (d) using a calm voice
17. 17.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
18. 18.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) shouting back (d) apologising sincerely
19. 19.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 4 (d) step 3
20. 20.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
21. 21.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
22. 22.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 3 (d) step 1
23. 23.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
24. 24.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
25. 25.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
27. 27.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) shouting back (d) listening without blame
28. 28.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) spreading gossip (d) focusing on the problem
29. 29.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
30. 30.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
31. 31.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
32. 32.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
33. 33.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) name-calling (d) walking off in anger
34. 34.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) combine the best parts (c) use the louder one’s (d) the leader picks alone
35. 35.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
36. 36.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
37. 37.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
38. 38.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
39. 39.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
40. 40.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath

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