Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 843 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
2. 2.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) spreading gossip (d) walking off in anger
3. 3.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
4. 4.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
5. 5.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
6. 6.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
7. 7.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) using a calm voice (d) taking sides at once
8. 8.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
9. 9.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
10. 10.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
11. 11.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
12. 12.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
13. 13.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) taking sides at once (d) shouting back
14. 14.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) shouting back (d) apologising sincerely
15. 15.True or false: “shouting back” helps solve a conflict. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) apologising sincerely
17. 17.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 3 (c) step 2 (d) step 1
19. 19.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
20. 20.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
21. 21.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) spreading gossip (d) name-calling
22. 22.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
23. 23.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
24. 24.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
25. 25.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
26. 26.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) finding a middle way (d) apologising sincerely
27. 27.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
28. 28.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
29. 29.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
30. 30.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
31. 31.Which of these makes a conflict worse? (a) bringing up old fights (b) using a calm voice (c) focusing on the problem (d) apologising sincerely
32. 32.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
33. 33.Which of these helps solve a conflict? (a) bringing up old fights (b) listening without blame (c) walking off in anger (d) taking sides at once
34. 34.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
35. 35.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 4 (d) step 1
36. 36.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
37. 37.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 4 (d) step 2
38. 38.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
39. 39.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options

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