Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 844 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
2. 2.Which of these helps solve a conflict? (a) bringing up old fights (b) using a calm voice (c) name-calling (d) spreading gossip
3. 3.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
4. 4.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
5. 5.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
6. 6.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
9. 9.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 4 (d) step 2
10. 10.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
11. 11.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 1 (d) step 4
12. 12.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 2 (c) step 1 (d) step 3
13. 13.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) apologising sincerely (d) finding a middle way
14. 14.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
15. 15.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
16. 16.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
17. 17.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) spreading gossip (d) focusing on the problem
18. 18.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) saying “I feel…” (d) bringing up old fights
19. 19.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
20. 20.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
21. 21.Which of these helps solve a conflict? (a) apologising sincerely (b) spreading gossip (c) walking off in anger (d) taking sides at once
22. 22.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) name-calling (d) spreading gossip
23. 23.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) apologising sincerely (d) taking sides at once
24. 24.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
25. 25.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
26. 26.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) bringing up old fights (c) finding a middle way (d) listening without blame
29. 29.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
30. 30.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) saying “I feel…” (d) walking off in anger
31. 31.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) focusing on the problem (d) shouting back
32. 32.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
33. 33.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
34. 34.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
35. 35.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
36. 36.True or false: “name-calling” helps solve a conflict. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
38. 38.Which of these makes a conflict worse? (a) bringing up old fights (b) focusing on the problem (c) finding a middle way (d) apologising sincerely
39. 39.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
40. 40.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse

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