Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 845 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
2. 2.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) finding a middle way (d) taking sides at once
3. 3.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
5. 5.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) spreading gossip (d) taking sides at once
7. 7.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
8. 8.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) listening without blame (d) walking off in anger
9. 9.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 1 (d) step 3
11. 11.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) focusing on the problem (d) bringing up old fights
12. 12.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) bringing up old fights (d) walking off in anger
13. 13.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
15. 15.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) name-calling (d) apologising sincerely
16. 16.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
17. 17.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
19. 19.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
20. 20.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
21. 21.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
23. 23.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
24. 24.True or false: “shouting back” makes a conflict worse. (a) False (b) True
25. 25.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) focusing on the problem (d) taking sides at once
26. 26.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) listening without blame (d) using a calm voice
27. 27.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
28. 28.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 3 (d) step 2
29. 29.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
30. 30.True or false: “name-calling” helps solve a conflict. (a) False (b) True
31. 31.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
32. 32.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 1 (d) step 4
33. 33.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
34. 34.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
35. 35.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
36. 36.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
37. 37.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
38. 38.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) focusing on the problem (d) bringing up old fights
39. 39.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
40. 40.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions

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